Shipping Information

All orders are carefully packaged and shipped from the United States. Processing times vary depending on the type of item purchased.

Processing Times

• In-stock items: Orders are typically processed within 3–5 business days.

• Pre-orders: Processing times will be noted on the product page and may vary.

• Custom or made-to-order items: Processing timelines will be communicated after your order or request is confirmed.

Once your order ships, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and selected shipping method.

Please note:

• Delivery times are estimates and may vary due to carrier delays.

• Kimberly Roberts Studio is not responsible for delays caused by shipping carriers, weather, or unforeseen circumstances once an order has shipped.

International Shipping

International shipping availability and rates are calculated at checkout.
Buyers are responsible for any customs fees, duties, or taxes imposed by their country.

Returns & Exchanges

Due to the nature of the products offered, all sales are considered final, unless otherwise stated.

Eligible Returns

Returns may be accepted only if:

• An item arrives damaged or defective

• You received the incorrect item

If there is an issue with your order, please contact us within 7 days of delivery at
[your support email], including:

• Your order number

• A brief description of the issue

• Photos, if applicable

Approved returns will be issued as a replacement or store credit at our discretion.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Custom or commissioned work

• Made-to-order items

• Digital products or downloads

• Sale or clearance items

• Gift cards

Cancellations

Orders cannot be canceled once they have been processed or shipped.
Custom orders may not be canceled once work has begun.

Lost or Stolen Packages

Kimberly Roberts Studio is not responsible for lost or stolen packages once marked as delivered by the carrier. If you experience an issue, please contact the shipping carrier directly using your tracking information.

Questions?

If you have questions about shipping, returns, or your order, please reach out at: